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voip phone system service provider The same is true for a virtual phone system. A virtual phone system exists online. Calls can easily be forwarded to your cell phone from your office phone. When you are on leave, you can have your colleagues handle calls for you. As a result, users gain a lot of new collaboration and work capabilities. An inbound call can be routed automatically to an auto-attendant, often referred to as a telephone tree. The same platform as their business phone service enables them to exchange text messages with customers.